Service Management Program


Failed loading XML...

“Education should not be hindered by poverty. It is the most valuable inheritance that we can give to our children because it is a treasure that can never be taken away from them by anyone.”

These are the words of Mrs. Elena, the light of the Monto household—a family recognized by the Bayaning Pamilyang Pilipino Awards for their effort in giving underprivileged children in Cavite the opportunity to study. When asked to talk about his passion for education, Marvin, the youngest of three, recalls how he was inspired to be an advocate in 2009 when he was given a box full of school supplies at the time he needed it the most. This life-changing experience led Marvin and his family to pay it forward by reaching out to others the way they had once been helped.

Read more: Fulfilling Dreams One Shoebox at a Time

The Information Technology and Business Process Association of the Philippines (Ibpap) will be considering early next year the impact of domestic conflict in achieving targets in their industry road map.

Newly installed Ibpap President and CEO Rey Untal acknowledged the rising incidence of security concerns at the local front has been a contributing factor to the challenges the multibillion-dollar industry is facing this year.

“I will not minimize those [security concerns]. Those are contributing to the headwinds that we are dealing with. It is unfortunate we have the Marawi incident, and we are really looking forward that things may go back to normal soon,” Untal said at a news briefing on Wednesday.

Read more: Ibpap head calls for security tweak in new industry road map

MANILA – Enabling conditions in the country continue to make it a competitive destination for outsourcing services, the Information Technology and Business Process Association of the Philippines (IBPAP) has said.

According to IBPAP Board of Trustees chairman Lito Tayag, the IT-BPO sector continues to thrive on account of the availability of talents, infrastructure ecosystem, and stable regulation and statutory requirements.

Tayag said in a press conference Wednesday these enabling conditions should be sustained by the stakeholders – government, private sector, and the academe – to maintain the country’s competitiveness as outsourcing hub and to continue attracting investments and create jobs.

Read more: 3 reasons why PH remains outsourcing hub: talent, infra, stable regulatory system

Department of Trade and Industry (DTI) Secretary Ramon Lopez discussed the importance of the business process outsourcing (BPO) and information technology- business process management (IT-BPM) in the country’s current economic and social conditions, putting emphasis on the impact of the industry’s per capita income on the economy, as well as the role of the industry in influencing the shift towards the growth of viable, sustainable entrepreneurship.

Speaking during the inauguration of VXI Panorama on July 26, 2017, at the Panorama TechnoCenter Building along EDSA in Quezon City, Lopez acknowledged VXI Philippines’ contribution to the continued growth of the BPO and IT-BPM industry, as well as the importance of the role of the industry today. VXI Philippines is the winner of the Best Contact Center and BPO Company of the Year award and one of the finalists in Best Company of the Year and Best Employer of the Year categories at the 11th International ICT Awards.

"Your company (VXI PH) is doing really something different, and I would also like to extend that to the (BPO) industry,” Lopez said, describing the industry as “always making a big change” and “a game changer.”

The Philippines’ $23 billion outsourcing empire is facing mounting risks: China is rising quickly as a competitor, the government wants to cut some incentives and a siege in the south of the country is worrying investors.

“We need to put our act together,” Rey Untal, head of the Philippine association of outsourcing companies, said in an interview in Manila. “The other countries know how big this IT business process outsourcing pie is globally and they want to increase their share. This is not a static world.”

Read more: Philippines Vows to Defend Its Outsourcing Empire