Service Management Program


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MANILA, Philippines - The IT and Business Process Association of the Philippines (IBPAP) plans a mid-year assessment of the information technology and business process management (IT-BPM) industry in order to address emerging issues more frequently and make necessary adjustments in line with the deluge of challenges it has been faced with recently.

“What we have now is a yearly reckoning and that’s one of the things that I’m trying to work on. Let’s have a middle of the year assessment of the industry’s performance, revenue wise and employment wise,” IBPAP president and CEO Rey Untal said.

Read more: IT-BPM firms plan mid-year assessment to address various challenges

MANILA, Philippines – The drawn-out battle between government forces and terrorists in Marawi City, Lanao del Sur may derail the business process outsourcing (BPO) industry's growth projections, according to the Information Technology and Business Process Association of the Philippines (IBPAP).

IBPAP urged the government to quickly resolve the crisis in Marawi City, saying that it could hurt the industry's growth projections if it drags on further. (READ: Businesses think SC decision on Mindanao martial law 'necessary')

Read More: BPOs worried Marawi crisis could hamper growth

CEBU, Philippines – Cebu City is no longer in the top 10 global destinations for outsourcing, according to the latest report by Tholons, a strategic consulting and investment advisory firm based in London.

Read more: Best global outsourcing destinations: Cebu out of top 10

The Business Process Outsourcing (BPO) industry association is asking the government to carefully consider the adverse effects on job creation of the tax reform bill seeking to remove fiscal incentives currently granted to the industry which it said will dent the competitiveness of the sector.

Read more: BPOs warn of tax reform’s possible impact on jobs

The Information Technology business process management industry said the removal of incentives on the sector under a tax reform bill would diminish the competitiveness of the Philippines in the global market

Read more: Absence of incentives may hurt BPOs