Service Management Program


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Department of Trade and Industry (DTI) Secretary Ramon Lopez discussed the importance of the business process outsourcing (BPO) and information technology- business process management (IT-BPM) in the country’s current economic and social conditions, putting emphasis on the impact of the industry’s per capita income on the economy, as well as the role of the industry in influencing the shift towards the growth of viable, sustainable entrepreneurship.

Speaking during the inauguration of VXI Panorama on July 26, 2017, at the Panorama TechnoCenter Building along EDSA in Quezon City, Lopez acknowledged VXI Philippines’ contribution to the continued growth of the BPO and IT-BPM industry, as well as the importance of the role of the industry today. VXI Philippines is the winner of the Best Contact Center and BPO Company of the Year award and one of the finalists in Best Company of the Year and Best Employer of the Year categories at the 11th International ICT Awards.

"Your company (VXI PH) is doing really something different, and I would also like to extend that to the (BPO) industry,” Lopez said, describing the industry as “always making a big change” and “a game changer.”

The Philippines’ $23 billion outsourcing empire is facing mounting risks: China is rising quickly as a competitor, the government wants to cut some incentives and a siege in the south of the country is worrying investors.

“We need to put our act together,” Rey Untal, head of the Philippine association of outsourcing companies, said in an interview in Manila. “The other countries know how big this IT business process outsourcing pie is globally and they want to increase their share. This is not a static world.”

Read more: Philippines Vows to Defend Its Outsourcing Empire

The IT-business process management (IT-BPM) industry has a new leader: Rey Untal.

Untal comes on board as President and CEO of the IT and Business Process Association of the Philippines (IBPAP), which groups the country‘s  ITBPM players, armed with a strong sense of patriotism.

Despite his reservation, Untal blended in with ease and deep understanding of an industry that is facing a lot of headwinds.

Read more: The Patriot

MANILA, Philippines - The Bank of Tokyo – Mitsubishi UFJ Ltd. (BTMU) said steady remittances and revenues from the business process outsourcing (BPO) sector would continue to stabilize the peso amid the volatile global financial markets. 

 Japan’s largest bank said remittances from Filipinos abroad as well as BPO revenues have contributed steadily to the country’s growth.

Read more: Remittances, BPO revenues seen to shield pesoRemittances, BPO revenues seen to shield pesoRemittances, BPO revenues seen to shield peso

MANILA, Philippines - The IT and Business Process Association of the Philippines (IBPAP) plans a mid-year assessment of the information technology and business process management (IT-BPM) industry in order to address emerging issues more frequently and make necessary adjustments in line with the deluge of challenges it has been faced with recently.

“What we have now is a yearly reckoning and that’s one of the things that I’m trying to work on. Let’s have a middle of the year assessment of the industry’s performance, revenue wise and employment wise,” IBPAP president and CEO Rey Untal said.

Read more: IT-BPM firms plan mid-year assessment to address various challenges