Service Management Program


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MANILA, Philippines - The IT and Business Process Association of the Philippines (IBPAP) plans a mid-year assessment of the information technology and business process management (IT-BPM) industry in order to address emerging issues more frequently and make necessary adjustments in line with the deluge of challenges it has been faced with recently.

“What we have now is a yearly reckoning and that’s one of the things that I’m trying to work on. Let’s have a middle of the year assessment of the industry’s performance, revenue wise and employment wise,” IBPAP president and CEO Rey Untal said.

Read more: IT-BPM firms plan mid-year assessment to address various challenges

The tax incentives currently enjoyed by business process outsourcing companies will remain despite the proposed comprehensive tax reform program of the government, Senator Sonny Angara assured the wary industry.

“With the industry’s incentives intact, we can continue to attract more BPO investments that would spur economic growth and job creation in the country,” said Angara, chairman of the ways and means committee.

Read More: Angara assures BPO perks to remain in tax reform bill

CEBU, Philippines - US Ambassador to the Philippines Sung Y. Kim yesterday shrugged off fears of the possible impact of the Trump administration on the Philippine business process outsourcing (BPO) sector, expressing belief that US BPO companies "will continue to do very well" in the country.

Speaking at the general membership meeting of the American Chamber of Commerce of the Philippines-Cebu Chapter on Thursday, it's too early to make a conclusion on the effect the Trump administration in the US may bring to the Philippines BPO sector.

Read More: Trump policies won’t stop US BPOs in Philippines

RE: Resorts World Incident
Posted: June 2, 2017, 9:59am
Reference: Lito Tayag, Chairman of the Board

IBPAP Advisory

Dear Members:

We are sharing this bulletin to provide our members and clients with business interests in the Philippines an account of what transpired in the incident at the Resorts World Manila, a resort complex in Pasay City.

Past midnight on June 2, 2017, a gunman forced his way into the casino area of Resorts World Manila and stole P113M worth of casino chips. He created chaos by firing shots at televisions screens and burning casino tables. The Philippine National Police (PNP) took control of the situation and combed through the resort complex to arrest the gunman. PNP Chief Ronald Dela Rosa has confirmed that the gunman is dead.

“Based on the facts we gathered, there was an absence of violence. The lone gunman did not shoot innocent people. Another angle we are looking into is robbery because he ransacked the storage area for casino chips. He stole P113M worth of chips,” according to the PNP Chief.

According to Resorts World Manila’s Chief Operating Officer Stephen Reilly there were no fatalities in this incident, although 30 people suffered minor injuries and were brought to hospitals for treatment right away.

It’s business as usual, but we highlight that the safety of our employees remains our top priority. Please be reminded to keep every member of your respective organizations updated on security advice.

Gwendolyn Torres

PNP Chief Dela Rosa’s Press Conference on June 2, 2017
CNN Philippines: Resorts World Incident Published 4:49 AM, June 02, 2017 | Updated 10:35 AM, June 02, 2017 Posted at Jun 02 2017 08:23 AM | Updated as of Jun 02 2017 09:51 AM