IT-BPO Industry News

Philippine BPO industry gets a big boost

IN three years, the Philippines’s business-process outsourcing (BPO) industry, which is seen to double its revenues to $20 billion, may yet exceed its own growth projections with the launch of the $400-million South-East Asia Japan Cable (SJC) system. The SJC would give the country’s marketability for the outsourcing of non-core jobs from multinationals a competitive edge with its 8,900-kilometer cable system that links Brunei Darussalam, China, Hong Kong, Thailand, Singapore, Japan and the Philippines.

This is precisely what President Aquino said of the cable project in a speech at its Philippine launch at Globe Telecom’s headquarters in Fort Bonifacio last week. The project—wherein Globe is a consortium member—would “help provide the nation [with] seamless and reliable connectivity,” the President said. This would translate to more BPO contracts than what the industry had in mind when it drew a road map that sees $20 billion in revenues and 1.5 million jobs in 2016.

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US gov't shutdown seen to affect PH BPO sector

MANILA, Philippines - The US government’s shutdown may affect Philippine contact centers and the information technology (IT) healthcare outsourcing sector, an industry official said.

IT and Business Processing Association of the Philippines (IBPAP) president and chief executive officer Jose Mari Mercado told reporters in a chance interview yesterday the country’s contact centers and IT health care sector may potentially be affected by the US government’s shutdown.

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US banking giant sets up BPO in Alabang


Capital One Financial Corp., one of the largest financial services companies in the United States, has set up an operations and servicing center in the Philippines to provide support for the company’s credit card and retail bank services business abroad.

The company—through its local unit Capital One Philippines Support Services Corp.—is expected to employ more than 2,200 new associates, who will be based at its newly launched BPO facility in Alabang, Muntinlupa City.

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Workers find ways: The BPO worker

CEBU CITY, Philippines - When Direct Access Corp. (DAC), the Cebu-based call center where Sylvio worked, closed unexpectedly last December, he felt sick. Literally.

"I was hospitalized due to a severe ulcer, which also effected my colon," said Sylvio, who received neither separation pay nor his last month's salary.

Sylvio, who supports his family in Negros, had no savings. Stressed from the company closure and unable to purchase food, his body broke down.

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Pioneer BPO firm shines bright in its sector through ICT partner’s excellent connectivity

THE business process outsourcing (BPO) industry is living up to expectations as the country’s “sunshine industry.” Also known as the outsourcing and offshoring sector, it accounted for almost 800,000 jobs at the end of 2012, with the number of employed still expected to grow by yearend.

However, the said industry, particularly its contact center segment, has not always been as promising as it is now. Before the influx of demand for outsourced manpower in the Philippines in 2003, there were very few who placed their bets on it.

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