Aegis PeopleSupport, one of the leading outsourcing services companies in the Philippines, announced recently the adoption of its corporate identity to its parent organization, Aegis. The new identity, which comes into effect starting February 1, is designed to reflect a global customer experience-centric company, built on a continuing history of innovative ideas and service offerings that meet the needs of businesses.
In 2008, Aegis Limited acquired PeopleSupport, a U.S.-based outsourcing services provider with operations in the Philippines, United States, and Costa Rica, and employing a 7,000-strong workforce. The company assumed the name Aegis PeopleSupport upon completion of its merger with Aegis. Since then, the company has leveraged upon the Aegis’ global reach, financial strength, and reputation as a world-leading outsourcing company, and expanded its operations to include over 12,000 employees across 6 centers in Metro Manila, Cebu, and Baguio.
According to Mr. Aparup Sengupta, Managing Director and Global CEO of Aegis Limited, “The adoption of the Aegis brand in the Philippines is aligned with our corporate strategy of ‘One World, One Aegis’ and will provide consistent standards of excellence in managing, enabling, extending, and enhancing customer experience”. He added, “Our employees at PeopleSupport provided us with strong local capabilities in the Philippines region, when we first established our presence here. Having gone through a strong growth curve during last three years, our people are ready to further upscale their skills by adopting Aegis’ expertise in managing global customer operations and successful business transformations.”
“For many years, we have benefitted from Aegis PeopleSupport’s local strengths – its reputation as an employer of choice, innovative processes in recruitment and employee engagement, and its pioneering status in the Philippine outsourcing industry. What Aegis brings to the table is its globally distributed, diverse workforce of over 55,000 and operations spread in 12 countries. By assuming the new identity of Aegis, these synergies will now automatically accrue to Aegis PeopleSupport,” said Mr. Rajiv Ahuja, President – ASEAN and ANZ of Aegis Limited.
For Bong Borja, President of Aegis Philippines, the transition from Aegis PeopleSupport to Aegis is an indication of the company’s readiness to create new opportunities for expansion not only in the Philippines but in the region and a chance to further attract talented people to join one of the fastest growing outsourcing services companies globally. “We are both looking back and moving forward. We are looking back at what we have achieved when we were still PeopleSupport; what we have learned from those experiences, we are bringing it to Aegis. When we started our operations in Philippines as PeopleSupport, we served American customers. Today, our employees are servicing clients all over the world. Under the Aegis brand, we have created more job opportunities for talented Filipinos, who are globally recognized for their excellent communication skills and customer service orientation. As one of the founders of PeopleSuport, I feel overwhelmed and elated to see our local talent getting its recognition in the global market,” he said.
Aegis is a world-leading outsourcing services partner for more than 150 clients and with over two decades of leadership in total customer lifecycle management. The company has more than 55,000 employees across 50 locations, with a presence in 12 countries, serving verticals such as BFSI, telecom, healthcare, travel and hospitality, consumer goods, retail, and technology. The company specializes in tailor-made solutions that cover the entire spectrum of customer and business experiences — across business processing, technology, shared services, analytics, and consulting — and offers customized engagement models to further facilitate the ease of doing business. For more information, visitwww.aegisglobal.com, on Twitter @aegisonline or www.facebook.com/aegisglobal.