Service Management Program


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By Kate McGeownBBC News, Manila

It's three o'clock in the morning and Jaycee Solis is taking a call from a client who wants to book a flight from Detroit to New York.

Jaycee's American accent is so convincing that the US caller is almost certainly unaware that he's actually on the other the side of the world, in the Philippines.

He's even got a special American-sounding phone name - Kevin.

It's this accent, coupled with the high number of fluent English speakers, that is making the Philippines the new destination of choice for international companies wanting to outsource their call centres - especially for the lucrative US market.

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