Service Management Program


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Let me begin by congratulating the Information Technology and Business Process Association of the Philippines (IBPAP) for charting the future of the information technology and business process management (IT-BPM) industry for the next six years with the formal launch of the Philippine IT-BPM Roadmap 2022.

There is no denying the vital role of the IT-BPM sector in our growing economy.  The Philippine Statistics Authority cites the service sector, which includes the IT-BPM industry, as the biggest contributor to our Gross Domestic Product (GDP).

The Philippines has a large pool of young BPO professionals. The workforce now totals 1.2 million in 2016. By the end of 2022, the IT-BPM sector is expected to produce 500,000 jobs outside NCR.

One thing worth mentioning is the shift in the structure of the work force of the IT-BPM sector.  It is expected that the sector will cater to more complicated requirements as the industry plans to climb the value chain.  Some 73% of the work force will be engaged in medium and high-level skill jobs in 2022— from 53% in 2016.  On the one hand, the share of low-skill jobs, which at present is nearly half of the entire workforce, is seen falling to only 27% by 2022.

It is for this reason that the Duterte Administration included in its 10-Point Agenda; one, investment in human capital development, including match skills and training, and two, promotion of science, technology and the creative arts to enhance innovation and creative capacity.

We ensure everyone that there will be enough qualified labor in this sector as we assure the IT-BPM sector that the Administration will protect the industry by enforcing and respecting existing contracts until their full implementation.

This investment in human capital, together with the full support of the national government, will make the Philippines remain competitive as a “world-class ICT services provider.”

Maraming salamat at mabuhay po tayong lahat.


Rodrigo Roa Duterte

President of the Republic of the Philippines

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