Service Management Program
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In keeping with the business-friendly investment regulatory environment provided by the Philippine government, rules and regulations governing labor practices are continually aligned with industry best practice to ensure both employer and employee rights protected. The IT-BPO and GIC industry is the principal generator of new, high-paying jobs in the Philippines, and government desires to support the continued development of the industry and the creation of up to 1.3 million IT-BPO and GIC jobs by 2016.

Department of Trade and Industry
Ramon M. Lopez - Secretary
5F Industry & Investments Building, 385 Sen. Gil J. Puyat Ave., Makati City, Philippines
T:  (+632) 890-9333 / 899-0636 / 976-5700 loc. 5520
F: (+632) 896-1166
E:  secretary@dti.gov.ph
W: www.dti.gov.ph

Philippine Economic Zone Authority (PEZA)
Justo Porfirio Ll. Yusingco - PEZA Officer-In-Charge
Building 5, DOE-PNOC Complex, Energy Center, Rizal Drive, Bonifacio Global City, Taguig City, Metro Manila
T: (+632) 551-3454/55 loc. 300, 311, 312
F: (+632) 891-6380
E:  oddgfa@peza.gov.ph / jp.yusingco@peza.gov.ph
W: www.peza.gov.ph

DTI Trade and Investment Promotions Group (TIPG)
Nora K. Terrado - Undersecretary
3F Trade and Investments Building, 385 Sen. Gil J. Puyat Ave., Makati City, Philippines
T: (+632) 895-3993 / 465-3300 loc. 301
F: (+632) 895-3512
E:  NoraTerrado@dti.gov.ph / OUIPG@dti.gov.ph
W: www.dti.gov.ph

DTI Industry Development and Trade Policy Group (IDTPG)
Ceferino S. Rodolfo - Undersecretary
3F DTI International Building, 375 Sen. Gil J. Puyat Ave., Makati City, Philippines
T: (+632) 465-3300 / 890-4891
F: (+632) 895-3993
E:  CeferinoRodolfo@dti.gov.ph
W: www.dti.gov.ph

Board of Investments (BOI)
Ceferino S. Rodolfo - Managing Head
3F DTI International Building, 375 Sen. Gil J. Puyat Ave., Makati City, Philippines
T: (+632) 465-3300 / 890-4891
F: (+632) 895-3993
E:  CeferinoRodolfo@dti.gov.ph
W: www.boi.gov.ph

Export Marketing Bureau (EMB)
Senen M. Perlada - Director
2F DTI International Building, 375 Sen. Gil J. Puyat Ave., Makati City, Philippines
T: (+632) 465-3300
F: (+632) 890-4716
E:  SMPerlada@dti.gov.ph
W: www.dti.gov.ph

Foreign Trade Service Corps (FTSC)
Raymond Albert H. Batac - Executive Director / FTSC Coordinator
3F DTI International Building, 375 Sen. Gil J. Puyat Avenue, Bel-Air, Makati City, Philippines
T: (+632) 465-3300
F: (+632) 890.5073
E: ftsc.dti@philippinetrade.org / ftsc@dti.gov.ph
W: www.dti.gov.ph

Center for International Trade Expositions and Missions (CITEM)
Rosvi C. Gaetos - Executive Director
Golden Shell Pavilion, Roxas Blvd. cor. Sen. Gil J. Puyat Ave., Pasay City, Philippines
T: (+632) 832-3956 / 831-2382
F: (+632) 832-3965
E:  RVGaetos@citem.gov.ph / info@citem.gov.ph
W: www.citem.gov.ph  

Department of Labor and Employment (DOLE)
Silvestre H. Bello III - Secretary
Department of Labor and Employment (DOLE) Building, Muralla Wing cor. General Luna St., Intramuros, Manila, 1002, Philippines
T: 527-3000 loc. 701, 703, 704, 706, 707
E: secshb3@dole.gov.ph / osec@dole.gov.ph
W: www.dole.gov.ph

Department of Science and Technology (DOST)
Fortunato T. De La Peña- Secretary
2F DOST Main Building, DOST Complex, General Santos Avenue, Bicutan, Taguig City, Philippines
T: (+632) 837-2071 to 82 loc. 2000/2003/2500; (+632) 837-2939
F: (+632) 837-2937
W: www.dost.gov.ph

Department of Information and Communications Technology (DICT)
Rodolfo A. Salalima - Secretary
ICTO Building, Carlos P. Garcia Ave., UP Diliman, Quezon City, Philippines
T: (+632) 426-1526, 920-0101 loc. 1001
F: (+632) 426 1525
W: www.dict.gov.ph

Department of Education (DepEd)
Leonor M. Briones - Secretary
DepEd Complex, Meralco Avenue, Pasig City, Philippines
T: (+632) 687-2922, 633-7228, 634-1925, 636-4876, 631-8493
E:  sec@deped.gov.ph
W: www.deped.gov.ph

Commissioner on Higher Education (CHED)
Dr. Patricia B. Licuanan - Chairperson
Higher Education Development Center (HEDC) Building, C.P. Garcia Avenue, UP Campus, Diliman, Quezon City, Philippines
T: (+632) 441-0927, 441-1257, 441-1258, 441-1260, 441-1261, 441-1404
E:  chairperson@ched.gov.ph / ops@ched.gov.ph
W: www.ched.gov.ph

Technical Education and Skills Development Authority (TESDA)
Irene M. Isaac- Secretary
East Service Road, South Superhighway, Taguig City, Philippines
T: (+632) 815-3622, 818-8829 / 887-7777 (hotline)
E:  odg@tesda.gov.ph / tesdacontactcenter@gmail.com
W: www.tesda.gov.ph