Service Management Program


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In 2014, IBPAP signed a memorandum of agreement with the DOLE and its agencies, the Occupational Safety and Health Center as well as the Bureau of Working Conditions. The agreement entailed increasing the awareness of the IT-BPM industry on General Labor Standards (GLS) and Occupational Safety and Health Standards (OSHS), in order to establish the industry’s compliance rate, develop industry-specific standards, and build a culture of voluntary compliance within the industry.

It has been the IBPAP’s vision to be self-regulating in many ways, and among them is in the aspect of the health, safety, and wellness of its workforce. The partnership with DOLE has enabled the creation of a model which defines the standards the IT-BPM industry should follow, and the support that IBPAP can provide to help its members comply with these requirements.