Service Management Program


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Global Competitiveness Assessment Tool (GCAT) Overview

What is the Global Competitiveness Assessment tool?

GCAT is an industry-initiated assessment, spearheaded by IBPAP’s Talent Development Team, to guarantee a continuous pool of qualified candidates for the IT-BPM Industry and beyond. It is a three-hour online assessment with multiple choice options. Candidates are allowed to use calculators, the internet, and other resources at their disposal, but must complete the test on their own.

It must be noted that GCAT is not a pass/fail exam. It serves to illustrate how a candidate performs as compared to the norm group of the test. The norm is local, and is established in reference to benchmarking studies conducted among members of the industry and of the student population.

As a STUDENT, how can I benefit from GCAT?

GCAT will serve two purposes: first, it illustrates an individual’s points of current skill and point for improvement, and second, it serves as a pre-employment screening tool for members of the industry. GCAT candidates can attach their results to their resume, especially for applications to member companies in the IT-BPM industry.

Each GCAT candidate will receive their results at an email address they provide, within 24 business hours upon completion of the exam.

As a member of the ACADEME, how can I benefit from GCAT?

A development summary report will be provided for each participating school, which includes graphs for overall and per competency school performance as well as comparison-to-industry-benchmark graphs. These provide an overview of the school’s ranking as compared to industry standards. This feedback can help the school develop and create bridging programs or interventions for skill and competency improvement. A spreadsheet containing all candidate data and their GCAT scores will also be provided to the school.

What are the different GCAT Components?

GCAT is composed of five parts, which are divided into two major categories: Basic Skills – which include Total Cognitive Ability, English Proficiency, Computer Literacy, and Perceptual Speed and Accuracy – and Service Orientation. These are discussed in detail below.

Basic Skills

  • Total Cognitive Ability

    This is a measure of the tendency to efficiently and effectively use verbal, numerical, and analytical reasoning. This competency is characterized by the ability to learn work-related tasks, information, processes, and policies. It also measures one’s ability to perform when working with relatively complex information such as reports, correspondence, and research information; and it provides an indication of how a person will perform when working with numbers, tables, bar charts, pie charts, records, analysis reports and other data found in the workplace.

  • English Proficiency

    The English Proficiency test measures the candidate's knowledge of English grammar and English reading comprehension. The test covers the following topics: Articles, Comparisons, Conjunctions, General Questions, Misused Words, Nouns, Parallel Structure, Prepositions, Pronouns, Specific Questions, and Verbs.

  • Computer Literacy

    This assessment evaluates a candidate's knowledge of general computer terms. It also determines a candidate's ability to manage files, work with a Windows operating system and application software, and access the Internet. It consists of both multiple choice and simulation items.

  • Perceptual Speed and Accuracy

    This is a visual comparison test which measures the candidate's ability to efficiently compare information and detect errors.

Service Orientation

This self-report behavioral assessment contains the following scales:

  • Communication: explaining service and keeping the customers informed in language they can understand

  • Learning Orientation: willingness to learn product and service information. Past behavior includes obtaining the required skill and knowledge to perform the appropriate service as well as knowledge and skill of basic customer service ability.

  • Courtesy: politeness, respect, consideration, and friendliness of contact personnel

  • Empathy: making the effort to understand the customers' needs and to provide accurate, efficient, and customized service

  • Reliability: consistency of performance and dependability

  • Responsiveness: willingness and readiness to provide service

For more information on IBPAP Talent Development Programs contact

Talent Development
IT and Business Process Association of the Philippines
Phone (63) 817-BPAP (2727)
Fax : (63) 817-8141
Website :
Mobile: 0917-523-2006