Service Management Program


Failed loading XML...

Legislative Committee: Bridging Policy-Making in Government and the Outsourcing Industry

IBPAP’s Legislative Committee, or LegCom as it is more commonly known, has set the foundations that enable the IT-BPM industry to collectively establish relationships with the policy-making sector of the government. The LegCom essentially provides the different sectors within and around the outsourcing industry with a bridge to support smooth and efficient communications and coordination with the legislative sector of government.

IBPAP convened the LegCom in 2009, with a mandate of ensuring the protection of the country's attractive business environment for the flourishing IT-BPM industry through a predictable legislative and policy-making agenda. It is also tasked to partner with government agencies towards raising awareness on the different needs of the IT-BPM sector so that local government units (LGUs), as well as other sectors in government, can provide the right environment and support for this fastest growing sector of the country’s economy. The LegCom also works with the Joint Foreign Chambers (JFC) and other Philippine Business Groups (PBG) in ensuring that the Philippines institutes the needed programs and policies that would support initiatives towards making the country the preferred investment destination.

Just as the LegCom gets support from government institutions regarding specific policies, the committee also regularly organizes briefings with relevant government agencies and provides IBPAP members a rundown of requirements, guidelines, the latest policies, and any amendments or clarifications issued by various government entities that may potentially have an impact on the IT-BPM industry. The group likewise actively participates in policy-making exercises such as technical working groups (TWG), consultations with legislators, and committee hearings being held in both Senate and the House of Representatives.

Partnering with Government

The LegCom has passionately worked for the signing of a number of government policies that encourage the expansion of business process management companies. For instance, the group pushed for the passage of an amendment to a labor law that prohibits women from working at night. This eventually made it safer for women to work as night-shift contact centre agents without employers being penalized.

The signing into law of the Data Privacy Act (R.A. 10173) in August 2012 is boosting clients' confidence in the country's IT-BPM industry, in particular the provisions stipulating the protection of personal information and sensitive personal information being transmitted to and processed in the Philippines. This law, and the National Privacy Commission (NPC) with Commissioner Raymund Liboro at the helm, will considerably increase investors’ and clients’ confidence in having their business processes done in the Philippines.

Similarly, the Cybercrime Prevention Act (R.A. 10175) enacted in the 15th Congress will help sustain and enhance investors' confidence and strengthen the Philippines’ position as one of the world’s top locations for high-value IT-BPM services as it provides the resources and legal framework to identify, prevent, and penalize Internet-based crimes and safeguard the integrity of data being processed online.

The LegCom's ability to directly work with government so that concerns and issues affecting the industry can be addressed immediately has benefited IBPAP's members, as well as the whole IT-BPM sector,  considerably. The symbiosis between IBPAP and the government is critical in ensuring that the country's IT-BPM industry remains a globally recognized and preferred brand.