Service Management Program


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The HR Champions' Circle (HRCC) is a community of HR professionals harnessing relevant HR capabilities to drive the HR agenda focusing on Talent Acquisition & Development, Best People Practices (Health & Wellness, Engagement & Values, and Performance Maximization) and Labor & Industrial Relations, to ensure that IT-BPM business objectives are realized and supported. To achieve this, the HRCC will primarily develop, promote and recognize the implementation of industry best practices.

September 2016


DOH Issues Advisory on Zika Virus - 17 Local Cases are Confirmed

The Department of Health (DOH) has issued an advisory on the Zika Virus as it confirms 17 local cases. Most of the cases (13 of the 17) are in the Visayas (Iloilo and Cebu) and four (4) are in NCR (2 in Mandaluyong, and 1 each in Antipolo and Muntinlupa). The cases are “local transmissions’, meaning they were not likely to have been contracted in other countries since all cases had no history of travel outside of the Philippines one month prior to the onset of the illness. One female (from Cebu) was confirmed to be pregnant.

In its advisory, the DOH emphasized prevention and control of the spread of the virus via the 4S Strategy:

1 – Search and destroy the places where mosquitoes might breed;

2 – Self-protection measures through the use of mosquito repellants and mosquito nets, as well as condoms since the virus can be sexually transmitted;

3 – Seek early consultation upon the manifestation of symptoms like skin rashes, joint pain, fever and red eyes; and

4 – Say YES to fogging in cases where there is an impending outbreak in your area.

For DOH assistance, citizens may call the 24/7 DOH hotlines 711-1001 or 711-1002.

For more on the causes, symptoms and treatment of Zika cases, please see the FAQ section of this bulletin.  

DOLE Suspends Registration of New Contractors and Subcontractors under D.O. 18-A

The Department of Labor and Employment (DOLE) issued last 25 July 2016 Department Order (D.O.) 162 which suspends the registration of new contractors and subcontractors under Department Order 18-A. The suspension was imposed as the DOLE reiterated the prohibition on labor-only contracting and embarked on initiatives to “end ENDO”.

“ENDO” refers to Illegitimate practices which constitute labor-only contracting or other similar arrangements where the duration of employment is fixed for a short period to primarily circumvent workers’ rights to security of tenure, self-organization and collective bargaining, labor standards,  and other basic workers’ rights.

In issuing the suspension, DOLE clarified that DO 162 applies only to new applicants. Certificates of registration issued to contractors and subcontractors prior to the effectivity of the order will be respected and contracts entered into by these registered contractors and subcontractors prior to the issuance of the department order will not be impaired or diminished.

Record HIV Cases Logged in June 2016

The Department of Health (DOH), through its Epidemiology Bureau, has reported new HIV antibody sero-positive cases reached 841 in the month of June 2016. This is 9% greater than the cases in the same period last year and is the highest number reported since 1984.

95% of cases were male. Majority of cases (777) were transmitted through sexual contact, 89% of which were male-to-male. The median age of cases was 28 years old. Over 50% of cases were in the 25-34 years age group and around 27% were in the 15-24 years age group. NCR remained to be the region with the most incidences, accounting for 40% of reported cases, followed by Region 4A (15%) and Region 7 (14%).

The Infographics on July 2016 and August 2016 HIV-positive cases may be found in the IBPAP Reference Matrix at the bottom of this bulletin.

DOLE Sets Up Hotline 1349 for Labor and Employment Inquiries

The Department of Labor and Employment (DOLE) launched last September 5 a 24/7 hotline for all labor and employment queries. The introduction of a new hotline is in line with the directive of President Duterte for government agencies to ensure that queries and concerns of the public are immediately acted upon. The service is meant to improve and strengthen employment promotion and respond to labor-related inquiries.

The DOLE Hotline 1349 will cater to queries from both local and overseas employees regarding employee’s rights and benefits, working conditions, wages, labor relations, and post-employment issues among others.

The 1349 call center is located at the 4th floor of the DOLE Building in Intramuros, Manila. It is equipped with the necessary facilities and manned initially by 10 DOLE officers per shift who are sufficiently knowledgeable to efficiently assist callers. The hotline assistance officers are required to provide callers with the necessary information or refer the clients to the appropriate agency which can provide the needed assistance.

The DOLE Hotline will be working on three 8-hour shifts per day, starting at 6:00 am. The numbers to call are 1-800-8888-1349 for domestic callers and 800-8888-1349 for international callers.

BWC Client Assistance Program

The Bureau of Working Conditions (BWC), the agency of the DOLE mandated to ensure the enforcement of laws relating to working conditions such as the General Labor Standards (GLS) and Occupational Safety and Health Standards (OSHS), has set up a Client Assistance Program or CAP to make available frontline services to clients seeking clarification on work conditions.

The BWC CAP aims to provide immediate action and/or response or advice to address complaints or queries. Last August 30, 2016, the BWC CAP opened its Help Desk Assistance Counter for walk-in clients. The Counter is manned by BWC’s 39 staff in three (3) shifts beginning 7am to 6pm. The first shift runs from 7am-11am, the second shift from 11am-3pm and the last shift from 3pm-6pm.

A BWC Quick Response Team will soon be operational for 24/7 Hotline Call Services.

Frequently-Asked Questions

ZIKA Virus Disease – Causes & Transmission, Symptoms & Diagnosis, Treatment

Question: What is the Zika Virus and how is it transmitted?

Answer: The Zika virus is a mosquito-borne flavivirus that is transmitted primarily by the Aedes mosquito, mainly the Aedis aegypti in tropical regions. This is the same family of mosquitoes that transmit the virus that cause dengue, chikungungya and yellow fever. The Zika virus can also be transmitted sexually.

Question: What are the symptoms of Zika virus disease?

Answer: The symptoms of Zika virus disease are similar to those of dengue. These include fever, skin rashes, muscle and joint pain, malaise, headache and conjunctivitis. The symptoms are usually mild and last from 2-7 days. Note, however, that some people will not develop any symptoms at all.

Question: How can Zika disease be diagnosed?

Answer: The Zika disease is diagnosed based on manifested symptoms as well as the person’s recent travel history to an area with active Zika virus transmission. Laboratory testing on blood or other body fluids such as urine, saliva or semen can also confirm the presence of Zika virus.

Question: What is the treatment for Zika virus disease?

Answer: The Zika virus disease is usually mild and requires no specific treatment. It’s symptoms can be treated with common pain and fever medicines, rest and plenty of water. If symptoms worsen, people should seek medical advice. At the moment, there is no vaccine for Zika disease.

Question: What are the complications of Zika virus disease?

Answer: The growing concern about the spread of the Zika virus is due to the association between Zika virus infection and adverse pregnancy and fetal outcomes. In Brazil, Zika virus infections have been accompanied by an unprecedented rise in the number of children being born with unusually small heads—identified as microcephaly. In addition, other countries have reported a steep increase in Guillain-Barré syndrome—a neurological disorder that could lead to paralysis and death.

As a matter of precaution, for regions with active transmission of the Zika virus, infected people and their sexual partners (especially pregnant women) should be given information about the risks of sexual transmission of the virus and advised on methods to prevent possible adverse pregnancy and fetal outcomes.



The IBPAP, in cooperation with the Occupational Safety and Health Center (OSHC) of the Department of Labor and Employment, organized a Refresher Course on Occupational Safety and Health Standards (OSHS) for its members last 26 September 2016 at the F1 Hotel in Bonifacio Global City, Taguig. The session featured an OSHS subject matter expert, Dr. Jehremias Florante, MD, DPCOm. Dr. Florante is the Occupational Health Officer of the OSHC.

During the refresher course, Dr. Florante provided an overview of the Occupational Safety and Health Standards, highlighting the statutory requirements that are most relevent to the IT-BPM sector, the duties of both the employer and workers, the OSH Committee and accreditation of OSH personnel, required OH services and administrative/reporting requirements. The session also included a discussion of the four OH-related issuances pertaining to the Drug-free Workplace, and the Workplace Policies and Programs for the Prevention and Control of HIV/AIDS, Tuberculosis and Hepatitis B. For each of the four OH-related issuances, Dr. Florante presented the global situation, Philippine situation, causes and transmission, symptoms and treatment and the scope of required workplace policies and programs.

Some 75 participants, representing 30 IBPAP member companies, attended the refresher course.

Click here to download the course presentation: Understanding OSHS Course Deck

ibpapComing Up this November!! 1ST IBPAP LABOR FORUM

The IT & Business Process Association of the Philippines (IBPAP) will be holding the 1st IBPAP Labor Forum on November 16, 2016, from 1-6PM, at the SMX Aura, 3rd Level, SM Aura Premier, 26th Street cor. Mckinley Parkway, Taguig City. This will be the first forum of its kind that will be offered to IBPAP member companies.

The IBPAP Labor Forum will bring experts from both public and private organizations to discuss and share with the IBPAP members their knowledge and insights on the latest labor issues affecting the IT-BPM industry. For this year’s event, the forum will will tackle:

  • recent updates on the labor law compliance system

  • latest Supreme Court decisions on employment-related issues relevant to the IT-BPM sector

  • government efforts related to contractualization

  • Union 101 (laws on unionization), and

  • a summary of pending bills on contractualization and security of tenure

Please watch out for the official notice/announcement that will be released by the IBPAP in the coming weeks.

HSW Knowledge and References


The Bureau of Working Conditions (BWC) has released the 2016 version of the Handbook on Workers’ Statutory Monetary Benefits. The handbook is a bite-sized compilation of the General Labor Standards (GLS) and the 2016 version features recent developments in Philippine labor laws and regulations.

Among the updates in the 2016 version are:

  1. Enumeration of the regional minimum wage rates

  2. Exemptions from minimum wage law of Barangay Micro Business Enterprises (BMBE) under the BMBE Act of 2001 as amended by the Go Negosyo Act of 2014;

  3. Income tax exemptions on minimum wage earners;

  4. Tax treatment on separation pay and retirement pay; and

  5. Tax implication on 13th month pay in view of the raised income tax exemption ceiling of P82,000.

The updated Handbook is made available for free as part of DOLE’s continuing effort under the Labor Laws Compliance System (LLCS) to reach and educate the country’s registered business establishments and workers on the mandated benefits of employees.

Copies of the Handbook may be downloaded from the BWC Site:


The Department of Labor and Employment has made available, through the improved BWC website, the list of contractors and subcontractors registered under D.O 18-A. The lists are available by region and include the address, province, date of registration, registration number and nature of business of each establishment. The number of clients, number of regular workers and the number of personnel assigned to clients are also provided.

Click here to access the lists of registered companies:

Click here to download the list of NCR registered companies as of July 2016: NCRasofJuly2016


The OSH-GLS Reference Matrix has been updated. This document consolidates key reference materials related to the Labor Law Compliance System (LLCS), General Labor Standards (GLS), and Occupational Safety and Health Standards (OSHS). Updated materials are highlighted in yellow. Please check out all the tabs to see all references available. Download a copy of the updated matrix (43 MB): September 2016 Reference Matrix

The IBPAP Health, Safety and Wellness Bulletin is a bi-monthly publication of IBPAP’s HR Champions’ Circle (HRCC). For suggestions, comments or questions, please contact: